In the planning process within local councils, agents serve as intermediaries between those who want to build something and the council itself. They handle the paperwork, preparing documents like blueprints and application forms that align with council regulations. Agents are knowledgeable about the rules and make sure submitted plans meet the required standards.

After the application is submitted, agents maintain communication with the council. They might attend meetings to discuss finer details or clarify aspects of the proposal. If changes are needed, agents are responsible for making those amendments to the plans.

Agents also engage with the public and other organisations who may have concerns or objections. They might explain the project's details at public meetings or respond to formal complaints in writing.

Overall, agents streamline the planning process. They manage administrative tasks, ensure compliance with guidelines, and act as liaisons among everyone involved. Their role is essential for taking a project from an initial idea to a plan that gains approval.